iPad help and support

To set up and use the iPad, students and families are encouraged to access the help information found online through Apple Support. You can also call Apple Support on 1300 321 456.

Students can access the IT Services Counter in D Block during their opening hours:

Mondays

• 8.15am to 8.50am
  
• 11.20am to 12.45pm

Tuesdays-Fridays

• 8.15am to 8.50am
• 11.30am to 12.05pm 
• 2.45pm to 3.00pm

A State High Genius Bar ‘powered by students to help students’, is available in lower D Block, before school and every lunch time Monday to Friday. This support addresses any iPad issues students’ encounter while using their device at school.

Getting started and backing up

These resources will help get you started:

• iPad essentials and basics for setup and use
• Update the iPad to the current operating system
• Back-up and restore the iPad
• Create an Apple ID for use in the iTunes Store, App Store, iBooks Store without a credit card
• Redeem iTunes Gift Cards and content codes

Apps and iBooks

Learn how to purchase and download Apps and iBooks:

• App Store FAQs
• Enable/disable in-app purchasing
  
• App purchase and download
• iBook purchase and download
• Student Advantage software (Office 365) (PDF, 340 KB)

Wi-fi

Learn how to connect your iPad to wi-fi:

• Connect to a wi-fi network
  

Students

Learn how to link your iPad to school information and activities:

• Printing setup gu​ide (PDF, 358KB)
  
• ​How to login to a printer (PDF, 501KB)
  
• How to print from your iPad via AirPrint (PDF, 333KB)​
• Printer location map (PDF, 132KB)
• Setup email, calendar and contacts on your iPad (Office 365) (PDF, 774KB)

Parent controls and restrictions

Parents will need to set up the device with their own iTunes account to be able to access school texts and resources. This also allows you to set restrictions and parental controls.

• Parent control settings
• Setting up family sharing​

Data and power use

Know your data limits for home Wi-Fi or mobile networks. If a monthly data limit is only 2GB, this may be used up quickly during large downloads.

All school Apps and iBooks have the file size next to them in the download list.

Security

For maximum security, ensure:

• the password or network key protection is enabled on home and mobile Wi-Fi networks
• privacy and parental restrictions are password protected
• the passcode is set so others may not access it.​​​